FAQ

What are makeup masters "Covid-19" best practices?

Keeping you safe is our number #1 priority.

All of our artists have been sanitization certified through the leader in hospitalization sanitation, Barbicide.

Artists are required to follow all our MM Covid-19 protocols:

Artists are required to wear disposable gloves and masks upon entering your home,

place of business or event, and are required to wear masks and gloves through-out the entire makeup application.

All trash will be removed and  taken by the artists upon completion of each MM service.

Makeup Masters products are sanitized and disinfected prior to each application, as we are following all CDC guidelines.

The client should have a  well ventilated designated area, free from traffic for social distancing regulations.

What experience do the artist have?

Our team of professionals have all worked in the beauty industry for many years.

Every MM artist is certified in skin care and makeup application, and have additionally been trained in Makeup Masters techniques and products.

They not only have multiple years of experience, they come with their passion and  love for makeup, and the desire to empower women to be themselves and look and feel their most beautiful.

How do I book an appointment?

After selecting your service simply click on the book now selection.

Once we receive your booking request you will receive an immediate confirmation email stating we received your request.

What happens after I book?

With in 24 hours you will receive an additional confirmation e-mail to confirm your appointment and artist.

At this time you will have the option to pay.

Need an immediate appointment and can't wait? Send a request to info@makeupmasters.net.

How do I pay?

We accept all major credit cards, and Paypal.

All appointments must be paid for in advance - this is how we reserve your time and date selections.

Once payment is submitted you will receive an actual invoice showing your payment details.

Are tips / gratuities included in my service?

Our service does not include tips or gratuities, for venues with less then 6 services.

For venues of 6 or more services, an 18% service charge will be applied for tip & gratuity which will go directly to the artist.

We hope you are completely pleased with your Makeup Masters experience.

Please extend all tips and gratuities directly to the artist at the venue.

What if I need to cancel?

We know that life gets crazy and there may be a need to cancel an appointment. 

We ask at the same time, to be respectful of the artists time.  

We have a 24 hour cancellation policy. If the appointment is cancelled within 24 hours of your service a full refund will be credited.

To cancel an appointment please e-mail: info@makeupmasters .net

What do I need to do if Im running late, or need to change my appointment?

We love accommodating our clients, and respect both our clients and artist's time. 

If you anticipate being late or need a sudden time change please notify us at info@makeupmasters.net 

immediately so that we can alert the artist of any changes. 

What do I need to do before my appointment?

Always be ready with cleansed skin. There is nothing else to worry about!  Just sit back, relax, and let our masters

treat you to a wonderful make-up experience!

 

How do I reserve my wedding date?

Go to the menu of services section on our website-there will be three options for you to select.

Here comes the bride-trial

Here comes the bride- wedding day

Here comes the bridal party

Click on which service you are requesting, then click on “Book now”, enter your date and time.

You will receive an e-mail from Makeup Masters confirming your booking request.

How do I pay for my wedding services?

Once we receive your booking request, with-in 24 hours an invoice will be sent to you requesting payment.

*Please note; All weddings booked 2 weeks out or less from your wedding date will require payment in full.

For all other dates, you may apply a 50% deposit, which is refundable, and the balance is due 72 hours prior to the event.

Our Cancellation policy for all wedding services is 72 hrs. prior to the event date.

 

Bridal and Event Trials

There are a couple of things to remember when booking your trial:

Always give yourself enough time before your wedding or event.

We will ask you for a couple of dates, so we have the option to secure an artist for both the trial and actual "day of".

The cost of the trial is always the same cost as the cost of the actual service for your event. Our artist will spend the same amount of time,

maybe even more to make sure you are happy with the finished look.

Makeup Masters does not offer refunds for bridal or event trials.

We understand the importance of the trial - to be able to try a makeup and hair service before committing to hiring a service

for the actual wedding or event, and we always hope you will be pleased with the experience.

How do I purchase a Gift Certificate?

You can purchase Gift Certificates through our website.

Scroll through the menu of services to Gift Certificates and select "book now"

An automated email page will appear where you can type in your contact info, the dollar value you wish to purchase,

and who the Gift Certificate will be for.

We will send you an invoice for payment, and once completed send you a Gift Certificate that can be used anytime and will never expire.

When the recipient is ready to redeem the gift card they simply email info@makeupmasters.net to schedule their date and time.

We will send them back a confirmation.

 

How do I contact Makeup Masters?

We love to hear from our clients!

Customer Service and all other inquiries are available through: info@makeupmasters.net and our office is open M-F from 9:00 am - 6:00 pm 

If you would like to speak with a customer service representative, please send us an e-mail and someone will get back to you within 24 hrs.